Helix Biotech Limited provides front line support for all new and existing equipment sold by Africa Biosystems Limited (ABL). It was founded in 2008. Helix Biotech’s local presence enables rapid response for our regional customers. Helix’s experienced field service engineers are trained to the highest international standards. Helix provides the following value-added services to ABL customers:
- Installation of new equipment
- Local, on-site support and technical troubleshooting of installed equipment.
- Technical link between international support offices of the vendors and ABL customers
- Personal relationships to our esteemed clients for any technical assistance
- Ability to expedite components for repairs and equipment upgrades
- Education and insight into best practices for equipment operations and maintenance
Helix Biotech is committed to providing the best customer experience for installed equipment and ensure that customers make the most effective use of purchased technology. Helix Biotech is wholly owned subsidiary of ABL.
What They Say About Us
Just want to inform you that our machine is now in good shape and we managed to solve the situation all thanks to you.
The ABI engineer was here and he completed the work. We ran an assay and the curves were very good.
Thank you for the support.
I would prefer if we will do the re-imaging we do it in your presence.